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WhatsApp Coexistence is the feature that lets a business keep using the WhatsApp Business App on a phone while the same number is also connected to the Cloud API through a Business Solution Provider (BSP). Messages mirror in both directions, and the API side receives a webhook event — smb_message_echoes — every time a human replies from the app. That echo event is gold if you’re building a bot that shares a number with real staff: the bot can detect that a human has stepped into the conversation and shut up. I was building exactly that — an order-taking bot for a client whose employees answer the same WhatsApp number all day — and the handoff logic hinged entirely on those echoes. ...